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Acceptable Use Policy

Last updated: March 8, 2026

1. Permitted Use

ITAD Tools is designed for IT Asset Disposition professionals and businesses engaged in legitimate ITAD operations. You are permitted to use the Service for:

  • Looking up device specifications, warranty information, and hardware details
  • Researching market pricing for IT assets
  • Managing IT asset inventories and generating reports
  • Performing data destruction and generating certificates of destruction
  • Optimizing product listings for resale channels
  • Accessing AI-powered agents for ITAD workflow automation
  • Any other feature provided through the platform in the ordinary course of your ITAD business

2. Prohibited Activities

You agree not to engage in any of the following activities when using ITAD Tools:

  • Malware and harmful code: Uploading, transmitting, or distributing viruses, trojans, worms, ransomware, or any other malicious software through the platform.
  • Scraping and automated extraction: Using bots, scrapers, crawlers, or other automated tools to extract data from the platform beyond normal tool usage, without our prior written consent.
  • Circumventing security: Attempting to bypass, disable, or interfere with any security features, access controls, rate limits, or authentication mechanisms of the platform.
  • Unauthorized access: Accessing or attempting to access other users' accounts, data, or any part of the platform's infrastructure that you are not authorized to use.
  • Spam and unsolicited communications: Using the platform to send unsolicited bulk messages, spam, or phishing communications.
  • Illegal activity: Using the platform for any activity that violates applicable local, state, national, or international laws and regulations.
  • Resale of access: Reselling, sublicensing, or redistributing access to the Service or its features without our written authorization.
  • Reverse engineering: Decompiling, disassembling, or reverse engineering any part of the platform's software or infrastructure.
  • Interference: Taking any action that imposes an unreasonable or disproportionately large load on our infrastructure, or that disrupts or degrades the Service for other users.

3. Rate Limits

To ensure fair access and platform stability, ITAD Tools enforces rate limits on API endpoints and tool usage. These limits vary by subscription tier and endpoint type.

Automated requests that exceed published rate limits may be temporarily throttled or blocked. Persistent attempts to circumvent rate limiting constitute a violation of this policy.

If your legitimate business needs require higher rate limits, please contact us at support@itadtools.com to discuss your requirements.

4. Account Suspension

Violations of this Acceptable Use Policy may result in enforcement actions including, but not limited to:

  • Warning: A written notice identifying the violation and requesting corrective action.
  • Temporary suspension: Suspension of account access for a defined period while the violation is investigated.
  • Permanent termination: Permanent removal of your account and all associated data for severe or repeated violations.
Investigation Process

When a potential violation is identified, we will:

  • Review the relevant activity logs and evidence
  • Notify the account holder of the suspected violation (unless doing so would compromise an ongoing investigation or pose a security risk)
  • Provide the account holder a reasonable opportunity to respond before taking permanent action, except in cases requiring immediate suspension to protect the platform or other users
Appeals

If your account has been suspended or terminated, you may appeal the decision by emailing support@itadtools.com with the subject line "Account Appeal". Appeals will be reviewed within 10 business days.

5. Reporting Violations

If you become aware of any violation of this Acceptable Use Policy, please report it to us at support@itadtools.com with the subject line "AUP Violation Report". Please include as much detail as possible, including the nature of the violation, any relevant URLs or account information, and supporting evidence.

All reports are treated confidentially and will be investigated promptly.

6. Updates to This Policy

We may update this Acceptable Use Policy from time to time to reflect changes in our practices, platform capabilities, or applicable regulations. When we make material changes, we will update the "Last updated" date at the top of this page and notify registered users via platform notification or email. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

7. Contact Us

If you have questions about this Acceptable Use Policy, please contact us at:

ITAD Tools
Email: support@itadtools.com
Website: itadtools.com